Businesses, contacts and locations
Shared customer records and related cases. Access is defined by business and location.
ARAZU · powered by Svenity
Connect orders, customers and service in one place.
The customer submits a request. Sales sees the context. The technician can work from the device record, and accounting receives checked information.
We're preparing the first deployments. We'll configure the scope and integrations around your business processes.
One case, shared contextExample*
From a device fault to invoice-ready information
- Business and deviceThe customer sees their locations and requests service.
- Service caseThe team assigns a technician and agrees on a date.
- Work record and service reportThe work, time and materials are checked.
- Billing informationApproved items move on to accounting.
Records are connected. Each employee sees data according to their role.
* A fictional example of a planned workflow, without any specific customer's data.
Modules built around how your business works.
We'll start with one complete workflow. Further parts are added according to your needs and verified integrations.
Online shop and B2B orders
A catalogue, agreed prices and orders linked to the business customer.
Requests and work records
Technician assignment, job status, parts used and information for an approved service report.
History of each device
Its location, service cases and related records in one place.
Checked information
Transfer of approved items and a view of the outcome. Accounting documents stay in the accounting system.
Alerts and next steps
The responsible person sees pending cases, missing information and integration errors.
Everyone sees their part of the work.
Permissions are set by responsibility, business customer and location.
Customer
Their own devices, orders, requests and shared documents.
Sales and dispatch
Incoming requests, work assignments and cases that need a next step.
Technician
Assigned jobs, information needed for the visit and work recording, including on mobile.
Your brand. Agreed integrations.
Tailored to your business
We'll configure the name, appearance, modules and workflows for each deployment. The customer portal can use your brand with a powered by Svenity credit.
Before launch, we'll agree on access rights, backups, system administration and how data is handed over.
Accounting and existing tools
We'll check integration options for your specific software version. First, we'll prepare a test case and verify data transfer and outcome checks.
Support for a specific accounting system will be confirmed during deployment planning. Module availability and delivery dates will form part of the agreed scope.
Let's start with your workflow.
Tell us how you currently connect orders, customers and service.
For a standalone integration or an improvement to a single process, see our automation solutions. All Svenity services are available on the home page.