Requests, work and billing information can flow together. We'll review your workflow and connect the steps where you currently lose time.
We'll start with one specific process. Scope and price are agreed in advance.
A sample business* needs a device serviced.
Result: a more complete enquiry and clear responsibility for the reply.
* Fictional example. This demo sends nothing and uses no real data.
We'll choose a solution based on how you work. If your software already has a suitable feature, we'll start by configuring it.
Messages arrive in different places and lack the information needed for a reply. A form helps customers complete their requests, while the records show who is handling each one.
We track request completeness and time to the first employee response. The price and binding date remain subject to the business's approval.
Details from an accepted request can flow into the job, work record and service report. The team sees the status and knows what remains to be done.
We track admin time and repeated data entry. Completing work and approving it are separate steps.
Completed work doesn't have to wait for manually compiled reports. We'll prepare the items for review and check their transfer to your accounting system.
We'll assess payment checks and reminders separately based on the data available. First, we'll check what your invoicing software can do.
A small pilot lets us test the solution in your day-to-day work.
We'll review a specific case, the tools you use and the points where manual work is needed.
We'll define inputs, outputs, integrations, setup and running costs, and how to check the results.
We'll compare how real cases are handled and use the results to propose the next step.
We're building ARAZU for shared records of business customers, orders, devices and service cases.
We also work on bookings, reminders, reviews and reports. Automation can work with your existing website.
We'll check the tools you already use first. Configuring an existing feature or adding a small integration may be enough. We'll propose a custom system according to the needs of the process.
During design, we'll define how unfinished tasks are recorded, who sees the error and how retries are handled. We'll test this before live use.
We'll agree on rules for each workflow. The system can prepare a draft reply or supporting information; price quotes, binding dates and sensitive changes will have a designated approver.
We'll set the price after assessing the process and integrations. We'll separate setup, ongoing operation and any licences. You'll know the scope and costs before work starts.
Before launch, we'll agree on access, data ownership, backups and how data is handed over or exported when our work together ends.